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Introduction

This instruction manual will guide you through the key features and functionalities of the Clinician dashboard on the Viso platform. This manual is intended for health care providers only.

Please refer to this manual when you have questions or read our "FAQ" section for more information.

If you have any questions or concerns that are not answered by this manual, contact OMRON Customer Service.

What is Viso?

Viso is the OMRON multi-disease management platform for remote patient monitoring. Viso facilitates the Review process and optimizes it with retrospective health-monitoring and daily/regular deterioration checks to managing your Patients Health and/or chronic Disease for earlier detection and better Outcomes. Viso support in QOF/IIF processes, alerts in Patient Reported deterioration, creates follow-up in Treatment Plans and regular blood/urine screening, shares workflow and decision making; to reduce top-down workload and offers Patient-personalized or Practice-specific indication-based Markers.

Intended Use and Intended User

The OMRON multi-disease management platform, Viso, is intended to support remote patient management and is intended to facilitate remote population health management, improving outcomes and increasing efficiency in primary care.

Viso is a primary care remote management and hypertension medication titration platform. Based on workflow algorithms proven in randomized controlled trials through the TASMIN studies, and decision-support tools compliant with NICE guidelines, Viso supports improvement of outcomes and increase of efficiency of hypertension management.

Viso communicates patients’ home entered data to their HCP and it provides HCPs with patient personalised recommendations within the United Kingdom related to the treatment strategy based on NICE guideline NG136. (Published date: 28 August 2019). According to NICE guideline NG136, the recommendations on measuring blood pressure and diagnosing hypertension in this guideline apply to all adults (over 18 years old), including those with type 2 diabetes.

Intended Users:

1. HCPs

The platform can be adapted to specific disease management protocols depending on the self-monitoring parameters as set per the configuration of the HCPs during or after patient enrolment. The platform will alert HCP's and prompt patients to seek clinical attention when these self-monitored parameters are considered out of limits.

  • Provides patient personalised recommendations to HCPs related to the patient's management plan, which are based on the patient entered home data and communicates the HCP's decision to the patient.
  • Healthcare professionals can register patients into the Viso HCP Dashboard, but medical practices for medication treatment relating to diagnosis and prescription must be performed by qualified professionals.

2. Patients

The Viso app informs patients of HCP's decision regarding the patient's medication plan. The Viso app communicates patients’ home entered data to their HCP.

The Viso app is iOS and Android compatible for patients of HCPs with basic mobile literacy, who can perform basic operation such as set up internet connection, download and sign up for application, text input, etc.

There is no additional facilities requirement to operate this app.

WARNING

Viso is intended for adults only (18 years and over).

Some programmes on Viso are NOT suitable for patients with certain conditions. Clinical judgement applies considering individual risk factors such as:

  • Neurological conditions (Parkinson’s, Alzheimer’s, Dementia etc.),
  • Mental illness (Depression, anxiety etc.),
  • Pregnancy,
  • Learning disability,
  • Caring responsibilities, and/or
  • Deprivation.

Please check each programme’s warnings in the information icon next to each programme’s name before enrolling a patient into it.

Always consider whether your patient may require further help or guidance on engaging with Viso, and the contraindications and potential ineligibility of enrolling a patient in multiple programmes.

Validated Monitoring Devices

Refer to: https://bihsoc.org/bp-monitors/for-home-use/

Compatible OS and Browser

Viso will work with the following environment:

OS: Windows 10 or later

Browser: Google Chrome version 85 or later / Microsoft Edge version 86 or later

Browser zoom: 100% or 200%

Screen resolution: 1920 x 1080

Viso may not perform properly in environments other than those listed above. Please make sure to use the supported OS and browser environments.

Installation

You do not need to install any hardware or software to use Viso via web browser.

Start-up procedure

You can start to using Viso by signing in our service platform weblink on browser.

Shutdown procedure

You can shutdown Viso by signing out your account from web browser or closing the web browser.

Decommissioning and Disposal

Please contact OMRON Customer Service to start the decommissioning and disposal process for Viso, and to ensure that any personal identifiable information you have entered to Viso is deleted.

Important Safety Information

Read the Important Safety Information in this instruction manual before using this application.

Follow this instruction manual thoroughly for your safety.

WARNING

Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

  • Make sure the patient's information is correctly entered into Viso at all times (manually or by other means). If the information is not correct, this application cannot provide the correct response and/or recommendations.
  • When using Viso during patient examination, make sure that the displayed information is the examined patient's information.
  • When creating prescriptions in the EMR, make sure to prescribe exactly the same medications that are in the patient's current medications in Viso (down to the dosage and frequency). If you wish to change the medications, first update the patient’s medications in Viso. If the prescription is different, patients may be confused and/or harmed, and the application cannot provide the correct recommendations in the future.
  • The treatment recommendations in Viso are suggestions based on NICE guideline NG136, which is expected to take into consideration. You still have the responsibility to exercise your judgement and make final decisions appropriate for each individual patient.
  • The doctor has the responsibility to decide on various tests associated with medication. Incorrect prescription will lead to worsening of the patient's condition.
  • Please check your patients’ action cards regularly. Inappropriate treatment or advice may lead to worsening of the patient’s condition.
  • Do not delete patient's information accidentally. This may lead to lack of improvement or worsening of the patient's condition.
  • Set each dashboard user’s authorization properly. Providing inappropriate authorization levels to a user may lead to incorrect decision authorization and/or worsening of the patient’s condition.
  • When receiving information from a patient (e.g. questionnaire responses from a patient, the information may be incomplete. Please contact the patient directly before making decisions for their treatment. Failure to understand the actual situation may lead to worsening of the patient’s condition.

RESPONSIBILITY OF RESPONSIBLE ORGANIZATION (GPs)

  • Execution of the HEALTH SOFTWARE on an IT-NETWORK could result in previously unidentified RISKS to patients, USERS or third parties
  • The RESPONSIBLE ORGANIZATION is advised to identify, analyze, evaluate and control these RISKS
  • Subsequent changes to the IT-NETWORK could introduce new RISKS and require additional analysis
  • Changes to the IT-NETWORK include:
    • Changes in IT-NETWORK configuration
    • Addition of items (hardware and/or software platforms or software applications) to the IT-NETWORK
    • Removal of items from the IT-NETWORK
    • Update of hardware and/or software platforms or software applications on the IT-NETWORK
    • Upgrade of hardware and/or software platforms or software applications on the IT-NETWORK

IT-NETWORK Requirement

Your laptop is to be connected to internet to use this service.

HAZARDOUS SITUATIONS resulting from a failure of the IT-NETWORK

No hazardous situations is identified due to failure of the IT-NETWORK.

Download Instruction Manual (PDF)

Revision A issue date: 2022-11-22

Revision B issue date: 2023-05-19

Revision C issue date: 2023-07-25

Revision D issue date: 2023-09-19

Revision E issue date: 2023-11-29

Revision F issue date: 2024-01-22

Revision G issue date: 2024-03-04

Revision H issue date: 2024-05-10

Revision I issue date: 2024-06-28

Revision J issue date: 2024-08-28

Revision K (current version) issue date: 2024-10-28