Registration, Log-in and System Errors

Check that your mobile phone is switched on, is connected to your network provider, and has sufficient signal and click [Resend Code] on the verification screen in Viso. If you still do not receive the verification code by SMS contact OMRON Customer Service.

It is possible to log in to Viso on multiple devices simultaneously. However, please be aware that you may need to manually refresh your browser in order to replicate changes across the logged in accounts.

Step 1: Check that you are attempting to log in with the correct email address and password.

Step 2: If you have forgotten your password, request a password reset: On the Viso login page, click "Forgot Password?". If your email address is registered in Viso we will send you instructions on how to reset your password.

Step 3: If you do not receive a reset password link by email, confirm with the designated administrator at your GP Practice that your account has been properly created and that your email address and phone number have been entered correctly.

Step 4: If you are still not able to log in to Viso, please contact OMRON Customer Service.

NHS login is the secure way to sign-in to a wide range of health and care services. Patients can simply and swiftly sign-in with health and care apps and websites that have the NHS login button.

To get NHS login, patients need to have:

• Email address and cell phone number matching what is listed in the patient electronic medical record
• High level identity verification from the NHS
• Data for additional identification: date of birth / NHS number / name / postcode

How to set up an NHS login?: How to set up NHS login

Viso has been designed, tested and validated for use with the specific browser. Ensure that you open Viso with them. See “Compatible OS and Browser” for detail.

Still experiencing problems? Please contact OMRON Customer Service.

Follow the instructions on screen to resolve the error. If the error still appears, contact OMRON Customer Service.

Follow the instructions on screen to resolve the error. If the error still appears, contact OMRON Customer Service.

An ODS code (also known as an Organisation Data Service code) is a unique code created by the Organisation Data Service within NHS Digital, and used to identify organisations across health and social care data services. Viso requires the ODS code of your practice to integrate with existing services such as the EMR (electronic medical record).

Your Practice IT lead should have this information. If not, you can look up the ODS code for your practice from the following address: https://odsportal.digital.nhs.uk/Organisation/Search

Type in the relevant search criteria for your organisation such as address, postcode and name. If multiple results are shown and you are uncertain which one belongs to your organization, you may contact the Digital and Social Care help line at: 0208 133 3430 (Mon-Fri 9-5) or help@digitalsocialcare.co.uk.

OMRON registers when buttons, tabs, or filters are clicked in the Viso interface. The purpose is to picture common user journeys through the dashboard and to analyze which parts are used most often, and to optimize these.

This data is anonymized. No personal or patient data is collected, and none of the data is visible to third parties.

If you do not want this, you can change your profile settings in Viso to opt out.

Transfer of data from the EMR will only take place after you have invited a patient to join Viso and they have consented to use the service (OMRON will manage the consent process but we do not store personal data until we have received patient consent). Patient demographics and medical records relevant to the treatment of hypertension will be transferred from the EMR to Viso.

Once a patient is fully registered Viso will transfer all actions and decisions made by a healthcare professional on the dashboard back into the EMR as a date stamped "visit record".

The average blood pressure recorded by a patient during their "measurement week" (series of morning and evening blood pressure readings taken over the course of 1 week) will be recorded in the EMR as a SNOMED coded data entry point.

Currently integration with EMIS and TTP SystmOne are supported. Support for other EMR providers may be added in the future.

Click here to download the complete list of SNOMED codes used by Viso when importing and exporting data from the EMR.

Viso patient app can only work with iOS 13 or higher/Android OS 10 or higher.

The data collected in Hypertension Plus will be migrated to Viso Dashboard. You can view blood pressure recordings, history of each action cards and history of monthly report via corresponding sections in detailed patient screen.